Successful Projects:
1. Standardized Driver Support Structure
2. Captains Walk-in Tracker ( To tracker Walk-in numbers, consumption of escalation channels, staff engagement and performance)
3. Customer feedback management system
4. Worked with team to build EMS system for smooth branch operations .

Other Responsibilities:
1.Provide operational support to drivers and resolve any issues or disputes that may arise.
2. Responsible for outlet operations in Peshawar and Islamabad and remotely working in
Pakistan.
3. Coordinate with other departments such as Customer Support and Marketing to address
customer needs and improve service quality.
4. Work closely with the Supply Operations Manager to achieve key performance indicators and
targets.
5. Stay updated with local regulations and compliance requirements related to transportation
services.
6. Ensure that all drivers comply with relevant laws and regulations while operating on the Careem
platform.
7. Liaise with regulatory authorities and government agencies as necessary.
8. Monitor market trends and competitor activities to identify growth opportunities.
9. Analyze data and metrics to optimize driver performance and utilization.
10. Build strong relationships with existing drivers to foster loyalty and retention.
11. Conduct training sessions to educate new drivers about Careem\\\'s policies, procedures, and

1. Collaborate with cross-functional teams to address operational issues and improve service
quality.
2. Successfully launched of GL operations in Pakistan Peshawar GLS for Mini/Moto/Auto and
supply acquisition and remotely working in Pakistan.
3. Assist in the implementation of local initiatives and campaigns to enhance driver-partner and
rider engagement.
4. Conduct training sessions for driver-partners on Uber policies, procedures, and best practices.
5. Educate both driver-partners and riders on new features and updatesto the Uber platform.
6. Resolve rider issues related to trip fares, account access, and other platform-related queries.
Ensure a high level of customer satisfaction by providing timely and effective support.
7. Assist driver-partners with account setup, document verification, and troubleshooting technical issues

1. Manage and monitor deposit accounts including current, savings, and fixed deposits.
2. Build and maintain strong relationships with customers to enhance deposit mobilization and
retention.
3. Actively seek opportunities to attract new deposits by promoting various deposit products and
services.
4. Identify opportunities to cross-sell other banking products and services to deposit customers,
such asloans, credit cards, and investment products.
5. Ensure compliance with regulatory requirements and internal policies related to deposit
products and customer transactions.
6. Stay updated on market trends, competitor activities, and customer preferences to adjust
deposit strategies accordingly.
7. Ensure accurate and complete documentation for deposit accounts and related transactions.
8. Prepare and submit regular reports on deposit performance, trends, and customer feedback to
management.
9. Provide excellent customer service by addressing inquiries, resolving complaints, and assisting
customers with their deposit needs.
10. Participate in training programs to enhance product knowledge, sales skills, and regulatory
compliance awareness.

1. Develop and implement a comprehensivemonitoring and evaluation framework for all projects
in Pakistan, in line with organizational goals and donor requirements.
2. Design monitoring tools, data collection instruments, and methodologies to effectively track
project progress and outcomes.
3. Conduct regular field visits to project sites to collect data, monitor activities, and ensure
compliance with project objectives and standards.
4. Analyze quantitative and qualitative data collected from monitoring activities to assess project
performance and identify areas for improvement.
5. Prepare timely and accurate monitoring and evaluation reports for internal and external
stakeholders, including donors, partners, and government agencies.
6. Collaborate with project teams to integrate monitoring and evaluation findings into project
planning, implementation, and decision-making processes